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Hardship Notice — Section 72, National Credit Code
[YOUR FULL NAME]
[YOUR ADDRESS]
[EMAIL] · [PHONE]
[CREDIT PROVIDER'S NAME]
Financial Hardship Team
[ADDRESS OR EMAIL]
[DATE]
Sent by: [EMAIL TO … / POST, POSTAGE RECEIPT …]
Dear Sir or Madam,
Hardship notice — account number [ACCOUNT OR LOAN NUMBER]
Type of credit: [HOME LOAN / PERSONAL LOAN / CREDIT CARD / CAR LOAN]
Regular repayment: $[AMOUNT] per [WEEK / FORTNIGHT / MONTH]
Amount overdue today: $[AMOUNT], since [DATE OF FIRST MISSED PAYMENT]
I give you notice under section 72 of the National Credit Code that I am, or will be, unable to meet my obligations under this credit contract.
Why: [REASON, FOR EXAMPLE JOB LOSS ON …, ILLNESS SINCE …, SEPARATION, REDUCED HOURS]. I expect this to last [PERIOD].
My situation: income $[AMOUNT] per [PERIOD]; essential expenses $[AMOUNT] per [PERIOD].
What I propose:
( ) reduced repayments of $[AMOUNT] per [PERIOD] for [NUMBER] months
( ) a pause in repayments for [NUMBER] months
( ) extending the loan term by [PERIOD]
( ) [OTHER PROPOSAL]
This is not a request on the same basis as an earlier one in the last 4 months. [OR: Since my request of [DATE], my situation has changed because [WHAT CHANGED].]
Please tell me in writing whether you agree. If you need information, please tell me exactly what, and I will reply within 21 days.
I note that, under section 9 of Schedule 2 to the Privacy (Credit Reporting) Code 2025, you must not report an overdue payment on this account as default information while you are deciding this request, or until at least 14 days after you notify me of a refusal.
Yours faithfully,
____________________
[YOUR FULL NAME]
For me
[ ] Days overdue today: [NUMBER]
[ ] Notice sent on [DATE]; lender's reply due 21 days after it arrives: [DATE]
[ ] Information requested? Reply by [DATE]
[ ] If refused: 14-day pause ends [DATE]; AFCA details are in the refusal letter