The Taxpayers' Charter: 14 promises from the department

The Income Tax Department publishes a Taxpayers' Charter. It lists 14 things the department is committed to, and 6 things it expects from you.

Some of the 14

• No. 2: treat every taxpayer as honest, unless there is a reason to believe otherwise
• No. 5: provide timely decisions, within the time prescribed under law
• No. 6: collect only the amount due as per the law
• No. 8: maintain confidentiality
• No. 14: reduce cost of compliance

And the 6 back

Be honest and compliant, be informed, keep accurate records, know what your representative does, respond in time, pay in time.

Check yourself

Who can you approach about the Charter? Answer: the Taxpayers' Charter Cell under the Principal Chief Commissioner of Income tax in each Zone.

⚠️ Note

Keep it short and factual when you write: PAN, year, what happened, what you ask for.

If you need to write in

• ☐ Note your PAN and the year
• ☐ Set out dates in order
• ☐ Attach copies, not originals
• ☐ Keep your own copy

Letter format is ready, write yours →

Source: incometax.gov.in, Taxpayers' Charter (PDF).